Sigmalete Health&Fitness 

Terms and conditions 

Client/Personal Trainer Agreement

The agreement  form covers all of the policies and terms relating to the Personal Training service. It protects the Personal Trainer and client and eases communication by laying everything out in writing at the outset of the training relationship.

This agreement ensures that the role of the trainer to client and client to trainer is clearly appreciated and understood.  This agreement must be signed prior to beginning the training sessions. 

PAYMENTS

·         All payments must be made prior to any sessions or programs being undertaken. Failure to make payment will result in cancellation of personal training package.

·         Payments can be made by Debt Card, Credit Cards, and Cash .

Session Cancellations

• We require 24-hour notice of any cancellation of sessions. This can be made directly to trainer, by email, txt message or phone call. If 24-hour notice isn't given, you will lose that session, and no refund will take place. (this is in place as we are extremely busy and to ensure other clients can have available slots. It becomes extremely hard to plan our week if we have clients cancel last minute).

Lateness

• If trainer is more than 15 minutes late for your session you will be entitled to a complimentary session, along with any remaining time you still have left for that session.

•  If you are late for your session, your session will be reduced in accordance with that time. If you are more than 20 minutes late, your session may be cancelled and you lose your session. In this circumstance no refund will be given.

Expiry and Extensions

• All personal training packs have a 90-day expiry, after which time any unused sessions will be lost and no refund made. This is to ensure we can deliver all your sessions to meet your goals.

• You may extend training packs for between one month and 12 full calendar months for the following reasons only- pregnancy - Serious illness - serious injury - redundancy. To extend your personal training packs, proof may be asked for.

 

STANDING ORDER MEMBERSHIP PACKAGES

• This program is designed so you reach your goals so full commitment is required and prices are lower to reflect this.

• You are charged the same each month regardless of how many sessions you attend.

•  Online training however is the exception when it comes to sessions, although schedule meeting for overview will be mandatory in order to properly discuss progress and program adjustments.

• Full participation it required for online traning, this includes downloading Fitness App, completing on-boarding, weekly photo progress updates, tracking workout, water intake, and macros. 

• Dates, days and times will be agreed during consultation. Sessions can be changed prior to minimum of 24-hour notice for that week, subject to availability.

• There is a no minimum commitment beside the package you buy unless you do 1 on1 training/online coach which can be month to month, Quatrterly, or paid in full for the year. We recommend 3 that full months must be completed in order to see change before any cancellations. If you have completed 3 full months of programs or 1 on 1/online coaching and chose to not finish your sessions going forward you must give notification in writing, either by email or letter.

• Sessions can be suspended for medical reasons, injury, pregnancy and redundancy.

Refunds

• If for any medical reason you are no longer able to complete any personal training sessions, you will be given a refund on any outstanding sessions, we may ask for proof from your GP. If you decide to stop training for any reason apart from medical reasons or redundancies, you will not be entitled to a refund.

Informed Consent & Assumption of Risk (Must be signed prior to beginning personal training sessions)

I, the undersigned, being aware of my own health and physical condition. There are always certain risks associated with any physical activity.  I understand these risks and declare myself physically sound and capable to participate in the program from sigmalete Health&Fitness. I will declare any current and/or previous medical conditions or injuries to my trainer before commencing the first session.

The Personal Training Program is a program designed to guide me, safely and effectively, through an appropriate individualized fitness/exercise regime based on my initial fitness assessment and goal assessment.  I realize that I have the option to discontinue any activity upon my own discretion.  I also realize that all information obtained about myself through this program will be kept in strict confidence within the Personal Training Program. By purchasing any training pack you agree to these terms and conditions.